Returns Policy
At Zenbrella, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
To initiate a return, please email us at info@shopzenbrella.com with your order details and reason for return.
- We accept returns within 30 days of package delivery.
- Please do not return a package without contacting us first.
- Customers are responsible for the cost of shipping returns to our Returns Center.
- Your refund will typically be processed within 5-10 business days, depending on your bank.
- For any issues with your refund, please contact your bank directly for assistance.
Order Issues
If your order arrives with missing or wrong items, or if it is defective, please contact us immediately at info@shopzenbrella.com. We will arrange for a full refund or replacement.
- We may request further evidence or proof to validate the defectiveness of the merchandise.
- Please report any issues with your order within 30 days of delivery.
Order Changes & Cancellations
If you need to cancel or make changes to your order, please email us at info@shopzenbrella.com within 24 hours of placing your order.
- Once an order has been processed for shipment, changes or cancellations cannot be accommodated.
Additional Policies
- If your order is lost in transit, contact us promptly for a replacement.
- For packages lost due to incorrect address or recipient name input, please contact your local post office for assistance.
- If your order is sent to a previous address, contact your local post office to forward it to your new address.
- We do not provide refunds for refused deliveries.
Contact Us
If you have any questions about our Returns Policy or need further assistance, please contact us at info@shopzenbrella.com . We're here to ensure your shopping experience with Zenbrella is exceptional.